| DEPARTMENT: SALES REPORTS TO: VICE PRESIDENT, SALES BROAD FUNCTION (Candidates for this position can live in the Chicago, Boston, Philadelphia, or Newark areas) Manage the distribution of Liquid Controls products within an assigned geographical territory and develop close personal relationships with, respond and cater to the needs of our distributors and customers with the goals of obtaining maximum customer satisfaction and maximum market share always in view. This position is integral to both the order attainment & fulfillment processes. REPORTING RELATIONSHIPS Regional Managers report to the Vice President of Sales, who reports to the President. ESSENTIAL RESPONSIBILITIES/TASKS 1. Select distributors who best qualify to represent Liquid Controls in the markets we serve. 2. Make sure the markets we serve are adequately covered. 3. Train the distributors to sell our products within the markets we serve. 4. Provide the distributors with basic service training as needed. 5. Work to increase sales on an annual basis by getting a larger share of the markets we serve and by finding new markets for our products. 6. Continuously update the distributors to keep them abreast of changes in products or market. 7. Reporting, when called upon, products requiring improvements and new products to help gain more market share. 8. Responsible for enforcing sales agreements held by the distributor. 9. Investigate and expedite warranty claims and complaints in accordance with quality policies. 10. Provide concise annual forecasts by industry, distributor and product. 11. Develop relationships with and support local Weights & Measures jurisdictions. 12. Work with Product Managers to develop a larger market share.
POSITION PROFILE REGIONAL MANAGER •13. Follows Company policies, procedures and instructions. •14. Any other tasks which may be assigned by Supervisor(s). In addition to the above responsibilities, all associates who travel for LC are required to conform to the following policy. This policy covers weekly reporting of your itinerary, field activities, expense reporting, checking phone messages, and is outlined below: Itinerary The purpose of this report is to inform Management and other Sales/Marketing associates where you can be reached while traveling. There are forms available for reporting. One is generated from Microsoft Outlook under "Calendar" and the other is form #LC75-003. Either form can be submitted with the following required information: •q Name •q Week of •q Day/Date •q Distributor/Customer Visiting •q Phone Number(s) •q Lodging/Phone Number If you plan on being in the office that week, an itinerary must be filled out stating "OFFICE". All itineraries are to be submitted on or before Monday by 8:30 AM to the Customer Support Assistant for that week. Travel Call Reports Reporting on activities that take place outside the company is crucial to our continued growth and success. It keeps management abreast of your planned activities and helps prevent duplication of efforts within the department. Forms are available for this reporting. They are generated in Microsoft Word and titled "Regional Trip Report". This form is to be used to report the overall status of the region; to forecast the status of the three major markets - Petroleum, LPG and Industrial; and the manager's planned activities for any upcoming travel plans. All Travel Reports are to be turned in to the Vice President, Sales no later than 5 working days for that trip's reporting. Phone Messages You are required to check your voice mail messages twice per day while traveling. The only exception is that if you are traveling outside the country, you must check in once per day. If this is not practical, a time for check-in may be prearranged with your supervisor.
POSITION PROFILE REGIONAL MANAGER ACCOUNTABILITY •q Successful launching of new products •q Customer growth and retention •q Budget concerns along with business strategies and tactics that prove successful in the marketplace •q Focused on customer needs and concerns •q KPI - Meet or exceed targets for sales and OTD, while upholding the highest ethical standards in the conduct of my employment with the Company and to personally abide by the IDEX Standards of Conduct and Business Ethics Policy EDUCATION LEVEL, SPECIALIZED KNOWLEDGE, TRAINING, LICENSES AND/OR CERTIFICATIONS REQUIRED FOR POSITION •q Bachelor's degree and/or five years' experience in meter or related industry sales. •q Familiar with metric & English systems of measurement SKILLS AND/OR PHYSICAL REQUIREMENTS OF POSITION •q Detail minded, perseverance •q Problem solver with excellent technical ability •q Self-motivated & action oriented •q Team builder w/exceptional training skills •q Customer focused •q Negotiating skills •q Drive for results •q Ability to travel extensively •q Good vision & hearing, may occasionally be required to crouch, kneel, reach overhead objects and lift up to 40# •q Computer literate, preferably Microsoft Office PAST EXPERIENCE REQUIRED TO PERFORM TASKS •q Five to eight years' sales or marketing experience in meter/pump or related industry, along with OEM systems and applications •q Training experience •q Electronic experience •q Proven technical background, prefer industry-related •q Proven service experience PROCEDURES, INSTRUCTIONS AND POLICIES REQUIRED FOR THIS POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: Procedures: 1.1E Maintenance of EMS Manuals 1.2 Responsibilities & Authority
POSITION PROFILE REGIONAL MANAGER 1.3 Traceability 1.6 Maintenance of Quality Procedures 1.6E Maintenance of EMS Procedures 1.7E Maintenance of EMS Instructions 1.9E Nonconformance, Corrective and Preventive Action 2.2 Distributor Qualification 2.3 Quotation 2.4 Price List Control 2.5 Sales & Service Literature •2.6 Customer Notification of Shipment Date Change 3.5 Market Readiness Review 3.8 One-Off Customer Order 4.6E Environmental Management Programs 6.2E Environmental Aspects 6.26E Operational Control 6.27E Emergency Preparedness & Response 8.1E External Communication | 
